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Technical Support Get 24-hour support, 7 days a week, 365 days a year.

When you need support outside of normal business hours (8:00 am - 5:00 pm EST, Monday through Friday), our technical support professionals in our national office are available 24 hours a day, 365 days a year. Whenever you need us, we’re here to help.

With over 70 Field Service Representatives coast-to-coast, we have the industry's largest factory-trained team of service technicians. Each year, our highly trained Technical Support Representatives handle more than 36,000 technical support calls annually.

phone supportHow to contact us for support.

  • Phone (normal business hours)
    (8:00 am - 5:00 pm EST, Monday through Friday), please call your regional service office.
  • 24-hour Emergency Phone (after hours)
    phone: 616.776.7959, and one of our Service Technicians will return your call within 30 minutes ($375/incident if the problem is resolved).
  • Email 
    Send your questions to:
  • Instant Message
    If you are online, you can contact us via AOL Instant Messaging at Stilesupport.
Technical Support Manager:

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