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Technical Support Get 24-hour support, 7 days a week, 365 days a year.

When you need support outside of normal business hours (8:00 am - 5:00 pm EST, Monday through Friday), our technical support professionals in our national office are available 24 hours a day, 365 days a year. Whenever you need us, we’re here to help.

With over 70 Field Service Representatives coast-to-coast, we have the industry's largest factory-trained team of service technicians. Each year, our highly trained Technical Support Representatives handle more than 36,000 technical support calls annually.

As part of your product warranty, you are entitled to two years of full technical support. This includes free updates, phone and e-mail support, Web-based diagnostics, and an unlimited number of support requests directed to our support team.

phone supportHow to contact us for support.

  • Phone (normal business hours)
    (8:00 am - 5:00 pm EST, Monday through Friday), please call your regional service office.
  • 24-hour Emergency Phone (after hours)
    phone: 616.776.7959, and one of our Service Technicians will return your call within 30 minutes ($375/incident if the problem is resolved).
  • Email 
    Send your questions to:
  • Instant Message
    If you are online, you can contact us via AOL Instant Messaging at Stilesupport.
Technical Support Manager:

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