Direct/Phone Diagnostics We can fix it now with remote machinery diagnostics.
We don’t necessarily have to be in your shop to diagnose a problem with your machinery. Through the application of superior audio/video communication, Stiles remote machinery diagnostics helps reduce your need for field service calls, helps reduce your service expenses, and puts you back online sooner. In many cases it’s the fastest way to get back to work.
Transmit video directly to Stiles support personnel.
With Stiles remote machinery diagnostics, our technical specialists work directly with your operators or production management in real time to achieve a successful result.
Using a portable minicam, you can transmit video directly to our support personnel in our technical support center. This visual contact is often the additional detail required to diagnose the most difficult problem. With this reference, our technical support specialist can determine maintenance requirements, parts necessity, or suggest additional solutions. Video can also be recorded to the hard drive of our specialist's PC, allowing further review or sharing with other technicians if necessary.
Basic requirements for remote machinery diagnostics:
- Accessible Internet connection
- Communication hardware (see packages)
- Communication software (as required by your hardware)
- Portable minicam
Stiles video diagnostics and technical support systems.
Stiles video diagnostics can help you with:
- Machinery diagnostics and troubleshooting
- Machine performance assessments
- Identifying components
- Mounting or removing components
- Software/network systems
- Optimizing performance
For more information, call 616.698.6615 or email Tech Support.