Ready to help you sustain your production capabilities.

Presenting Our Service Representatives

With over 135 Field Service Representatives coast-to-coast, we have the industry's largest factory-trained service team. Our national network consists of five regional service centers with personnel ready to serve you. This approach puts service where it belongs – close to you. Click here to use our Service Representative Locator.

Your Field Service Representative is dedicated to supporting all of your production needs. But the support you get from Stiles extends far beyond that individual expert to include a team, providing regional and national technical support, as well as support from machinery suppliers. You can put your trust in Stiles Service knowing that there are hundreds of professionals behind you.

Routine Maintenance Programs: Getting The Most for Your Dollar

Regular upkeep is the key to preventing parts and service emergencies. We take pride in helping you avoid service calls by offering the Stiles Routine Maintenance Program (RMP). To minimize repair costs and keep your production running smoothly, the RMP is a wise investment. Stiles specialists can troubleshoot and solve potential problems before they disrupt production. We inspect your equipment and perform regular maintenance regardless of the manufacturer. Contact your Stiles Regional Service Manager for details.

Parts you need, when you need them

In addition to on-site service, Stiles offers 24-Hour Parts, because we know that when you need a part, you need it now. Our knowledgeable staff is available 24 hours a day, 365 days a year to answer your questions and take care of your parts needs. Our numbers tell the story:

• 32 dedicated personnel
• $30 million in spare parts inventory
• Support for more than 35 machinery manufacturers
• Solutions for approximately 180,000 parts inquiries last year
• Professionals with 300 years of combined experience
• 56,000 orders shipped last year
• More than 90% of orders ship the same day--many for next day delivery

24-Hour Technical Support, of course

Stiles Machinery is anxious to offer your company an array of support options. When you find yourself in need of support, we welcome your call to any of our regional Service centers during normal business hours (8:00 am - 5:30 pm), Monday through Friday. Each year, our highly-trained Technical Support Representatives handle more than 40,000 calls. When you are in need of support outside of normal business hours, our technical support professionals in our national office are available 24 hours a day, 365 days a year. Whenever you need us, we’re here to help.

We also offer state-of-the-art tools that can analyze your equipment via phone line and portable video camera. Using these tools, our service professionals can help you:

• Diagnose and troubleshoot
• Assess machine performance
• Identify components
• Mount and/or remove components
• Review software/network systems
• Optimize equipment performance

As the evolution of manufacturing continues to move towards the software realm, our team of expert Software Specialists is ready to assist with your application needs. With out of warranty software being a chargeable support option, we offer you a choice of different levels of software support packages to fit your needs. Please contact us at 616.698.6615 for further information.

How to Contact Us:

• For technical support during normal business hours (8:00 am - 5:30 pm, Monday through Friday), please call your regional service office.
  
  
• You can e-mail your support questions to: techsupp@stilesmachinery.com.
  
  
• If you are online, you can contact us via AOL Instant Messaging at StilesSupport.
  
  
• For emergency 24-hour support (after hours), phone: 616.776.7959, and one of our Service Technicians will return your call within 30 minutes ($375/incident if the problem is resolved).

Technical Support Manager: Geoff Nygren
gnygren@stilesmachinery.com