Stiles Machinery: Added-Value Services / E-Tech


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Customer Satisfaction Survey

Most companies say they believe in great customer service, but too few establish a system to ensure that they are providing it. As we continue to improve the standard of customer service given to all e-tech customers, we need to know what you think about us.

Please take a moment to complete this on-line survey. We look forward to hearing from you! *required field

* Name:
* Title:
* Company Name:
* E-Mail:

How long have you been a user of e-tech products?

	Less than one year
	1 to 3 years
	4 to 6 years
	More than 6 years

In your experience, has there been any change in the level of customer service quality since first becoming a customer of e-tech?

	Significantly better
	Slightly improved
	No change
	Lower quality
	Significantly worse

Did the Customer Service Advisor maintain a positive attitude and professionalism at all times?

	Not at all
	For the most part
	Yes

Did the Customer Service Advisor demonstrate initiative and tenacity in resolving any problems encountered?

	Not at all
	For the most part
	Yes

Was your order processed accurately?

	No
	For the most part
	Yes

Was the Customer Service Advisor knowledgeable about our services?

	Not at all
	For the most part
	Yes

Would you recommend Stiles e-tech department to other companies?

	Yes
	No

Please share your suggestions on how we could better serve you in the future.