Stiles e*support is the fastest way to get back to work. Through the application of superior audio/video communication, e*support helps reduce your requirements for field service calls, helps reduce your service expenses, and puts you back online sooner.
In today's demanding production environment, downtime costs you real money. With e*support, Stiles Technical Specialists work directly with your operators or production management in real time to achieve a successful result.
Stiles e*support video diagnostics can help you with:
- Machinery diagnostics and troubleshooting
- Machine performance assessments
- Identifying components
- Mounting or removing components
- Software/network systems
- Optimizing performance
- Programming
Using a portable handcam, you can transmit video directly to our support personnel in the Technical Support Center. This visual contact is often the additional detail required to diagnose the most difficult problem. With this reference, our Technical Support Specialist can determine maintenance requirements, parts necessity, or suggest additional solutions. Video can also be recorded to the hard drive of our specialist's PC, allowing further review if necessary.
e*support basic requirements:
- ISDN phone line (provided by your local phone company)
- Communication hardware (see packages)
- Communication software (as required by you hardware)
complete our online request form, or call 616.698.6615, or e-mail techsupp@stilesmachinery.com.